Refund policy

Return Policy 💕

We hope you love everything you get from Golden Gurlz 💖 but we totally get it—sometimes things just don’t work out.

Here’s how returns work ✨

Returns 💌
We gladly accept returns for store credit only within 14 days of your order’s delivery date.

Request a Return 📧
To start a return, email us at shopgoldengurlz@gmail.com within 14 days of receiving your order.

Please include:

  • Your name

  • Order number

  • Reason for return

We’ll take it from there 

Return Conditions 
To be eligible for a return, items must be:

  • Unworn

  • In original condition

  • Tags attached

  • Free from makeup, stains, deodorant, perfume, or any odors

Anything that doesn’t meet these conditions won’t be accepted.

Store Credit Only
All approved returns will be issued as store credit only. Store credit will be provided for the cost of the item(s) only.

Shipping Costs
Shipping fees are non-refundable. Original shipping charges will not be included in your store credit.

14-Day Policy ⏳
After 14 days, we are unable to accept returns—no exceptions.

Worn or Damaged Items 
If items are returned with signs of wear or damage, we cannot issue store credit. If you’d like the item sent back to you, you will be responsible for the shipping cost.

Return Shipping 🚚
Return shipping costs are the customer’s responsibility.
We are not responsible for lost return packages, so we highly recommend using a trackable shipping method!

Processing Time ✨
Once we receive your return, please allow 2–3 business days for us to process it and issue your store credit.

Final Sale Items 
All sale items are final sale and cannot be returned.

Any item purchased at 30% off or more is also considered final sale.

If you have any questions, don’t hesitate to reach out—we’re always happy to help 💖✨